When selecting a specific folder, Outlook directly crashes. Outlook works just fine for all other folders.
- Mac Microsoft Outlook Opens Then Closes Immediately
- Mac Microsoft Outlook Opens Then Closes Today
- Outlook 2000 Opens Then Closes
I have a user who I e-mail daily numbers to in Excel format. I send him two files named: MID - MIS - Service.xls MID - MIS - Parts.xls He USUALLY can open the Service.xls file, but when trying to open the Parts.xls file, the file opens, displays for a brief moment, then immediately closes. 2020-4-5 Microsoft Office opens, but it closes immediately after opening! Are you using one of the Microsoft Outlook 2016, 2013, or 2010? Then you might have the same issue like us. 2020-4-2 Explore Outlook: Click this button to visit the Microsoft Outlook 2011 Web site in your default Web browser. Add Account: Click this button if you aren't upgrading from Entourage, Outlook, or another e-mail program.This option is for starting off completely fresh. Add Account opens the Accounts dialog. Import: This is the same as choosing File→Import from the menu bar while Outlook is running.
How can I access this folder again?
Common causes for such a crash or freeze to happen is that there is a corruption in either the first message of that folder, the view of that folder is corrupted or there is a corruption in your pst-file.
Safe Mode
The first thing to test with these kind of reproducible errors is to see if it also occurs in Outlook Safe Mode;
- Windows XP
Start-> Run;outlook.exe /safe - Windows Vista and Windows 7
Start-> type;outlook.exe /safe
Note the space in the command. For alternative ways to start Outlook in Safe Mode see this post.
If that works, the issue is usually a corrupted message or view. If it doesn't, it usually indicates a corruption in the pst-file and you must use scanpst.exe to scan it for errors. If it still doesn't work after using scanpst.exe, you must further analyze the crash in the Event Viewer.
Starting Outlook in Safe Mode is always a good way to begin your troubleshooting.
Corrupt message
If you immediately recognize the first message or item in the folder as being corrupted or unwanted, delete the message and start Outlook normally again. If you can access the folder now, the issue was caused by a corrupt message. A common cause for messages to get corrupted is by having a virus scanner integrated with Outlook. It is really best that you disable this type of integration; you'd still be fully protected by the on-access scanner of your virus scanner.
If you do not want to delete the first message in the folder, then move the message to a different folder. Start Outlook normally again and see if you can access the folder now. If so, select the folder where you moved the message to. Outlook will either crash and you'd still have to delete the message or you might be lucky and Outlook decides to play nice with you and will continue to work.
Corrupt view
If Outlook crashes or freezes when accessing the folder even after moving the first item or running scanpst.exe against your pst-file, then the issue is likely to be a corrupted view. To recover, start Outlook in Safe Mode and reset the view for that folder;
- Outlook 2002/XP and previous
View-> Current View-> Customize Current View…-> Reset Current View… - Outlook 2003 and Outlook 2007
View-> Arrange By-> Custom…-> button Reset Current View - Outlook 2010
tab View-> button Reset View
If you have multiple folders that crash upon entering them and resetting the view worked, then you can also reset all views at one by starting Outlook with the cleanviews startup switch;
Start-> Run; outlook.exe /cleanviews
Whenever I try to send a message, click on the Send/Receive button or when Outlook sends/receives by itself, Outlook crashes.
I can still use all the other functions in Outlook and Outlook works just fine when I place it in Offline mode. However, it would be nice to be able to send/receive some new emails as well.
How can I get Outlook back to work again?
There are a couple of common causes and solutions for this.
Note: If you are getting send/receive errors instead of crashes, see the guide; Send/Receive errors
Mac Microsoft Outlook Opens Then Closes Immediately
Disable virus scanner integration
This is really where to start. If you still have a virus scanner installed which integrates itself with Outlook, disable this integration and try again. Turning off your virus scanner will not disable its integration components. Consult the documentation of your virus scanner on how to properly disable its mail integration components.
You can also opt to uninstall your virus scanner completely to make sure it cannot interfere while testing. Afterwards you can install it again without the mail scanning features or use Microsoft Security Essentials instead.
Mac Microsoft Outlook Opens Then Closes Today
Contrary to common beliefs, you are still fully protected if your virus scanner does not integrate with Outlook. Also see; Disable virus scanner integration?
Reset send/receive settings
Outlook keeps the send/receive settings in an srs-file. If this file gets corrupted somehow, the send/receive will crash. To reset your send/receive settings, all you have to do is renaming the srs-file to .old when Outlook is closed. You can find the file in the following location;
- Windows 7 and Windows Vista
C:Users%username%AppDataRoamingMicrosoftOutlook - Windows XP
C:Documents and Settings%username%Application DataMicrosoftOutlook
Note 1: The file is called .srs where stands for the name of your Outlook Mail Profile. By default this is called Outlook so the file would then be called outlook.srs and you would rename it to outlook.old.
Note 2: Resetting the srs-file will not delete any mail accounts from Outlook. It only resets information such as how often Outlook will check for new mail.
Pst-file corruption and size
If your pst-file holds any corruptions, then writing new data to it could crash Outlook as well. To scan your pst-file for errors you can use the Inbox Repair Tool (scanpst.exe).
If the pst-file is reaching the 2GB (usually around 1.8GB) and you are using an ANSI formatted pst-file, your are reaching the limit of the pst-file. In that you must start with a new pst-file. If you are in ANSI format and are using Outlook 2003 or later, you can convert your pst-file to a Unicode formatted pst-file.
Corrupt message on mail server
If the message on the server to be downloaded is not what Outlook expected, depending on the message corruption, Outlook could crash. To remedy this, logon to your mailbox via the web interface provided by your ISP or company and take a look at the messages that still need to be downloaded. If the send/receive crash is caused by a corrupt message, it often is not hard to detect which message it is; usually it is caused by a spam message.
Delete the corrupt message from the web based mailbox and try the send/receive function in Outlook again.
Note; Some web mailboxes require you to delete the message twice to really get rid of it. For instance, when your ISP is using H-Sphere Horde Mail, look for the 'Purge Deleted' option.
Recreate the mail profile
If Outlook still crashes upon send/receive, the issue might be rooted in your mail profile. To verify this, you can recreate your mail profile.
Further troubleshooting
Outlook 2000 Opens Then Closes
Still nothing? Further details about your crash and Outlook environment is needed. Look in the Event Viewer to locate Outlook's crash log. Then post this crash log including additional information about your environment (such as version of Outlook, version of Windows and type of mail account) in one of the Outlook Forums.
